We want Crestwelli™ orders to be clear and satisfactory. This policy explains how to request a return or report an issue.

Contact Us First

Contact Customer Care before sending an item back. Include your order number, product name, reason for the request, and photographs when relevant.

Eligibility

Eligible items generally need to be unused, clean, complete, and in their original condition and packaging. Certain items may be excluded because of hygiene, use, damage caused after delivery, final-sale status, or other conditions shown on the product page.

Incorrect, Damaged, or Defective Items

If an item arrives damaged, defective, incorrect, or materially different from its listing, contact us promptly. Photos of the outer packaging, shipping label, product, and issue help us review the matter.

Refunds

After an approved return or resolution, an eligible refund is generally issued to the original payment method. Processing time can depend on inspection, payment-provider processing, and your bank.

Return Shipping

Return shipping responsibility depends on the reason for the return and the applicable instructions provided by Customer Care. Do not send an item to an address not supplied by us.